Frequently Asked Questions
GENERAL QUESTIONS
What is Bagnia?
Bagnia is an internet-based platform presenting a variety of chic and practical carrying solutions. Our offerings include accessories such as handbags and various bag categories, all crafted to enhance the convenience of your everyday life.
How may I reach out to Bagnia customer support?
To connect with our customer support team at Bagnia.com , simply Click on the Contact us section or send an email to help@bagnia.com. We're dedicated to providing assistance and support whenever you need it.
Order and Shipping
How do I place an order on Bagnia?
To place an order, simply browse our website, select the items you wish to purchase, and proceed to the checkout. Follow the on-screen instructions to complete your order.
When will my order shipped?
We strive to process and ship your order as quickly as possible. Typically, your order will be shipped within 1 to 2 business days after it has been placed. Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status.
Please note that processing times may vary during peak seasons or due to unforeseen circumstances, but we will do our best to keep you informed of any delays. Thank you for your understanding and patience.
TRANSIT, HANDLING & ORDER CUT OFF TIME
- Cut Off time: 4 pm (GMT-05:00) Eastern Standard Time (New York)
- Processing time: 1-2 Business Days (Mon To Fri)
- Transit time: 3-4 Business days (Mon to Fri) Standard Shipping
- Delivery Time: You can expect to receive your order within 4 to 6 business days after it has been placed, In case of delay for any reason, we will instantly contact you.
- Handling and Packaging: Bagnia takes great care in handling and packaging orders to ensure products arrive in excellent condition.
Can I track my order?
Yes, you can track your order by navigating "Track Your Order" on page. You will find tracking information for each order there.
What Methods of Payment do you accept?
We accept the following credit and debit cards
- Visa
- Mastercard
- American Express
- Discover
- Google Pay
- Shop Pay
- PayPal
RETURNS AND EXCHANGES
What is Bagnia return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our return policy page by navigating "Return policy" for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team through the "Contact us" page or send an email to help@bagnia.com.
If you have any other questions or need further assistance, feel free to reach out to us. Thank you for choosing Bagnia.
Contact Information:
Brand/Store Name: Bagnia
Company Name: Kafsa Co.
Bagnia is a brand managed by Kafsa Co.
Customer Support: 24/7
Business Operating Time: Monday to Friday (9am to 4pm)
Phone Number: +1 (925) 481-4381
E-Mail: help@bagnia.com
Physical Address: 3837 Stone Pointe Way, Pleasanton, CA 94588, United States
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